Complaints Policy

At GameTree, we are dedicated to providing our users with a positive and enriching experience on our platform, GameTree.me. We understand that concerns and issues may arise from time to time, and we are committed to addressing these matters promptly and fairly. This Complaints Policy outlines how we handle and resolve complaints to ensure your satisfaction.

Purpose

The purpose of this Complaints Policy is to define the procedures and principles that govern GameTree’s response to complaints from our valued users. Our objective is to address complaints effectively, transparently, and in a manner that leads to continuous improvement in our services.

Submitting a Complaint

Users who wish to submit a complaint can do so through the following methods:

• Email: Send an email to contact@gametree.me with “Complaint” in the subject line.
• Contact Form: Use the contact form on our website (https://gametree.me/contacts/) and select the “Complaint” category.
• In-App Reporting: If your complaint pertains to our mobile application, utilize the in-app reporting feature to submit your complaint.

Please provide comprehensive information when submitting your complaint, including your contact details, a detailed description of the issue, and any supporting evidence such as screenshots or transaction records.

Complaint Handling Procedure

Upon receiving a complaint, GameTree will follow these steps to address it:

• Acknowledgment: We will acknowledge the receipt of your complaint within [insert timeframe, e.g., 48 hours] via email or the preferred communication method you used to submit the complaint.
• Investigation: Our team will conduct a thorough investigation of the complaint to understand the issue and determine the necessary actions for resolution.
• Resolution: We aim to resolve the complaint as swiftly as possible. The timeframe for resolution may vary based on the complexity of the issue. We will keep you informed of the progress throughout the process.
• Communication: We will communicate the results of our investigation and any actions taken to resolve the complaint. If the resolution requires additional time, we will provide updates on the status.

Escalation

If you are dissatisfied with the resolution provided in our initial response, you have the option to escalate your complaint. Please respond to the email thread or communication chain, clearly indicating your intention to escalate the matter.

Review and Continuous Improvement

GameTree is committed to learning from user feedback and complaints. We regularly review the complaints received to identify areas where we can enhance our services and prevent similar issues in the future.

Privacy and Confidentiality

All complaints will be handled with the utmost respect for your privacy and confidentiality. We will not disclose your personal information or the details of your complaint to any third parties without your consent, unless required by law.

Contact Information

If you have any questions or concerns regarding our Complaints Policy, please contact us at contact@gametree.me.

We appreciate your choice of GameTree.me and are committed to delivering the best possible experience. Your feedback is invaluable in helping us achieve this goal. Thank you for being a part of our community.

Last Updated: [January 31st, 2024]